Receptionist Techniques For Customer Service Staff

There are numerous ways in which a receptionist can make a good impression on a potential customer. These techniques involve being detail-oriented, energetic and able to think quickly under pressure. In order to become a good receptionist, you need to be consistent in your behavior and attitude.

Must be able to solve problems

A successful receptionist must be able to solve problems quickly. Whether it is a disgruntled customer who calls in and becomes very angry, a good receptionist will be able to calmly and effectively solve the issue. Receptionists should be highly organized and have communication skills.

Another skill that a receptionist should possess is resourcefulness. Resourcefulness helps them to solve problems and cut down on the time spent with customers. Resourcefulness is also essential for referring customers to the appropriate departments within the business. Resourcefulness can be developed on the job by gaining knowledge and skills about various departments.

Receptionists often handle sensitive client information, such as health insurance information. To protect themselves against unauthorized disclosure of such information, receptionists can sign an "Oath of Confidentiality." Receptionists must comply with relevant laws regarding confidentiality, such as the HIPAA Health Insurance Portability and Accountability Act, Gramm-Leach-Bliley Act, and FERPA, the federal family education privacy act. Receptionists must also always seek permission from the client before speaking on his or her behalf.

A good receptionist must be capable of juggling customer service activities with administrative tasks. She must be able to listen to customers and explain complex information in a clear and concise manner. She must also be empathetic and show respect. Good writing and editing skills are also essential.