Receptionist Techniques For Customer Service Staff

Receptionists play a key role in the customer service experience. Whether they work in a hotel, hospital, or other establishment, they need to be able to handle visitors who are stressed and upset. This means that they must be able to listen to customer complaints and resolve them quickly, empathizing with them and understanding their emotions while at the same time solving the issues they are faced with. Generally, receptionists need a high school diploma, though a higher education is always desirable.